FAQ

I can’t find henna cones on the website. What’s wrong?
Since natural henna paste is perishable, Henna CKG ships cones in Canada and the United States only. If you are in the international section of the website, the filled henna cones won’t appear in the products list.
I haven’t received my order yet. What do I do?
If you are a customer from Canada or the United States, a shipping confirmation email with a tracking number was sent to you. Send Henna CKG an email if there is an issue with delivery.
If you are an international customer, please be aware that our products are shipped through Canada Post, our national carrier, which means that when entering your country, it is then relayed by your national carrier until the delivery. If it has been over 12 business days after shipment and your order still hasn’t arrived, please follow these steps before contacting us:

  • Check your shipping confirmation email (from our website) and make sure the address you entered at checkout does not contain any mistake (apartment or door number missing, typos, incomplete address, etc.)
  • If you live in an apartment building, visit your front desk or ask your janitor if they have your parcel
  • Check your mailbox for any card/notice that could indicate there was an attempted delivery and you were not home
  • Pay the custom fees if applicable, otherwise your parcel might be returned to us
  • Contact your local post office or go to the nearest post office to ask if your parcel is held there

Please note there is no tracking number associated with the Small Packet International Air shipping option. Refer to the chart below for more accurate delivery time estimates:

U.S.A.
International
Priority Worldwide
(see Section 6.1)
next business day
(certain destinations by 10:30 a.m.)
2 to 3 business days
Xpresspost – USA
2 and 3 business days
Expedited Parcel – USA
4 to 7 business days
Tracked Packet – USA
4 to 7 business days
Xpresspost  International
(see Section 10.2)
4 to 7 business days
(for most destinations)
Tracked Packet  International
(see Section 10.3)
6 to 10 business days
International Parcel (air)
6 to 10 business days
International Parcel (surface)
4 to 12 weeks
Small Packet (air)
5 to 8 business days
6 to 10 business days
Small Packet (surface)
4 to 12 weeks
Light Packet (Air only)
4 to 6 business days
4 to 7 business days

Do you travel for appointments?
Henna CKG travels for big appointments such as bridal henna application/ mehndi ceremonies, weddings, pregnancy henna application, henna parties and engagements but NOT for individual appointments. Individual appointments are taken in Montreal in a café. Contact us to know our exact location.